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Repairs & Returns

We want to ensure that your special Juvi piece is perfect for you.

The upmost care goes into the creation of every single Juvi piece and quailty is important to us.

In the unlikely event that your piece is effected by a craft flaw, we promise to replace it for up to 100 days from the date of purchase.

No problem!

We are more than happy to work our magic at our workshop to bring your special piece back to its original beauty.

Fill out the form below and we’ll email you the next steps and your return number.

    If your Juvi piece, doesn’t suit, doesn’t fit, we are more than happy to help you out.  Simply return the piece to us and let us know if you would like an exchange or a refund.

    See our Exchanges & Refunds T&C’s below. 

     

      Our promise to you

      All of our pieces are made with care by our experts to the highest standards. We want you to be able to enjoy and treasure your Juvi piece forever so we offer the following means of support to help you keep your piece looking brand new.  In the unlikely event that your piece suffers a manufactural issue within the first year of purchase, we are more than happy to repair or replace it* as part of your warranty.

      Change of heart?

      Should you change your mind and wish to return or exchange your piece of Juvi, you are free to do so within the first 30 days from purchase. Simply pop your piece into us at our stores in Arnott’s or Brown Thomas, Cork (or return by post to our Juvi Repair Studio) and we will be happy to help you choose a new piece or organise a refund. All we ask is that you return the piece in pristine condition, along with the relevant pacakging, along with proof of purchasing. We are happy to refund or exchange all pieces except earrings, due to hygiene reasons.

      Freshen up

      Over time you may notice the colour of your piece fade, this is due to nature of gold plating. Should this happen during the first year of purchase, we are happy to replate your piece free of charge. Should you wish to replate your piece after this period, we can do so for a nominal charge (price will depend on the piece). Simply drop your piece into us at our stores in Arnott’s or Brown Thomas, Cork (or return by post to our Juvi Repair Studio) and we will breathe new life into your Juvi jewellery.

      Whoops!

      Life happens, we get that – and so do accidents. If you accidentally snag or damage your jewellery, don’t worry – our expert team are on hand to help bring it back to life. Simply drop your piece into us at our stores in Arnott’s or Brown Thomas, Cork (or return by post to our Juvi Repair Studio) and after assessment, we will be in touch with a quote for repair. Please allow 4-6 weeks for completion of your repair – but we promise to get it back to you as quickly as we can.

      Initial Collection

      Due to the unique, bespoke nature of our hand-stamped Initial Collection, we do not offer exchange or return on these pieces.

      Juvi Repair Studio

      For details on where to return your piece for repair/return, please email us at hello@juvidesigns.com

      Additional T&C’s:

      For hygiene reasons, we do not offer exchanges or returns on earrings.

      Please allow up to 4 weeks for repairs.

      Refunds will be made within 5 working days of receipt of the returned piece. Your bank may take up to 7 working days to credit your account. Refunds will be credited to the original purchaser’s credit, debit card or Paypal account. Shipping or return shipping charges are not refunded unless items are returned due to a craft flaw. Please notify us of any errors or faulty items delivered within 2 days of receipt of the delivery. International customs duties and sales taxes are not refunded for shipments outside the EU. Any products purchased online for delivery must be returned to us in perfect condition in their original packaging and proof of purchase in order for us to process an exchange or refund. For repairs or replating completed outside of the warranty period (100 days), cost of return postage will be incurred (€5.75)

      * Should your piece not be available for replacement we will replace it with a close match or similar style.

        Which payment options do you accept?

        We accept all major credit cards and PayPal.

        When will payment be taken?

        Once you place your order, payment will be immediate.  Upon receiving your order we will start the process of preparing your order for dispatch.

        What is your returns policy?

        We hope you love your Juvi jewellery, but if you are unhappy we are happy exchange it our stand alone stores in Arnotts Henry street, or Brown Thomas, Cork or by returning it to our workshop.  Only pieces purchased via our website are valid for refund from our workshop.  If you purchased a piece in store and require a refund, you must return it to the original store for refund.

        The piece must be unworn and returned in the the original Juvi packaging. Unfortunately we cannot exchange earrings, for hygiene reasons.

        If you are returning a piece from outside the Dublin area please contact us for the postal address. Additional details about our returns and exchanges policy can be viewed here.

        Which Countries do you ship to?

        We offer worldwide delivery.

        See more details on our shipping and delivery service here.

        How long does delivery take?

        Please allow up to 7 working days, depending on where you are in the world.

        See our Shipping and Delivery page here for prices and delivery times.

        What is Gold Vermeil?

        Gold Vermeil refers to gold plated sterling silver. Our Gold vermeil uses 18ct gold and the plating layer is a minimum 2 micrometres thick.

        Are the gemstones real?

        Of course! We travel the world to source materials and the most beautiful and ethically sourced gemstones.

        We work hand in hand with people on the ground and forge relationships around the world with craftspeople who have decades of experience with local gemstones.

        One of the most inspiring

        parts of our creative process

        is gemstone selection.

        We travel to India, taste the food, drink tea with the locals and delve into the world of natural beauty as we watch our chosen stones go through the steps of cutting, faceting and polishing.

        So much care is put into this process, as these stones will take centre stage in the jewellery we design when we arrive home to our studio in Dublin.

        All of our gemstones are precious or semi precious, and our pearls our freshwater pearls.

        We use only sterling silver, and 18ct gold plating (vermeil) to create our jewellery.

        What Is My Birthstone?

        Birthstones are such a beautiful gift, with a meaning precious to the wearer

        How do I care for my jewellery?

        Want to keep your Juvi pieces looking beautiful for as long as possible.

        Follow our Jewellery care tips to keep your Juvi looking it’s best for years to come.