We want your new piece of Juvi to get to you super quick and safely, so we use UPS for all orders.
REGULAR SHIPPING GUIDELINES Although we endeavour to have your piece with you as quickly as possible, please note that we cannot guarantee delivery times. We work with UPS as our delivery partner. Due to high volumes, please allow up to 7 working days for delivery.
Republic of Ireland, UPS (€5.75) – please allow 2-4 working days for delivery.
You can track your order by logging into My Account. Tracking details are available from the moment your order is dispatched. This includes international orders. You will also receive an order confirmation with tracking details by email
Guarantee & Returns
We hope you love your Juvi jewellery, but should you find the to need for an exchange or refund, we are happy to do so at our stores in Arnotts, Dublin or Brown Thomas, Cork, within 28 days of delivery. Alternatively you can return it directly to our workshop, simply email email@example.com for details
For hygiene reasons, we cannot exchange earrings, we hope you understand. Its best to bare this in mind when considering gifting a pair of earrings.
Due to the unique, bespoke nature of our Initial Hand-Stamped Jewellery, we do not offer refunds or exchanges on pieces from this collection.
Vermeil is gold plating over sterling silver and over time it can eventually start to fade. To keep your piece looking like new, we offer a replating service to freshen it up so you can continue wearing it for years to come. Our lovely team in our workshop are always on hand to alter, repair or resize any of your purchases, email us at firstname.lastname@example.org and we will be happy to help you.
All Juvi pieces are made from recycled Sterling Silver and Gold plated Sterling Silver, and are hallmarked in the Dublin Assay Office at Dublin Castle to guarantee the quality and purity of each piece.
We go to great lengths to ensure that the gemstones we use are from ethical and sustainable sources. In fact, we have been working with the same expert stone-cutters in India for almost 25 years.
To ensure you get the most out of you jewellery, store in a bag or box when not being worn to reduce tarnish.
For more information on how to take care of your jewellery see our FAQ section.