Exchanges and Returns
All of our pieces are made with care by our experts to the highest standards. We want you to be able to enjoy and treasure your Juvi piece forever so we offer the following means of support to help you keep your piece looking brand new.
Our promise to you
The upmost care goes into the creation of every single Juvi piece and quailty is important to us. In the unlikely event that your piece is effected by a craft flaw, we promise to replace it for up to 100 days from the date of purchase.
Change of heart?
Should you change your mind and wish to return or exchange your piece of Juvi, you are free to do so within the first 30 days from purchase. Simply pop your piece into us at our stores in Arnott's or House Of Fraser, Dundrum Town Centre (or return by post to our Juvi Repair Studio) and we will be happy to help you choose a new piece or organise a refund. All we ask is that you return the piece in pristine condition, along with the relevant pacakging, along with proof of purchasing. We are happy to refund or exchange all pieces except earrings, due to hygiene reasons.
Over time you may notice the colour of your piece fade, this is due to nature of gold plating. Should this happen during the first 100 days of purchase, we are happy to replate your piece free of charge. Should you wish to replate your piece after this period, we can do so for a nominal charge (price will depend on the piece). Simply drop your piece into us at our stores in Arnott's or House Of Fraser, Dundrum Town Centre (or return by post to our Juvi Repair Studio) and we will breathe new life into your Juvi jewellery.
Life happens, we get that - and so do accidents. If you accidentally snag or damage your jewellery, don't worry - our expert team are on hand to help bring it back to life. Simply drop your piece into us at our stores in Arnott's or House Of Fraser, Dundrum Town Centre (or return by post to our Juvi Repair Studio) and after assessment, we will be in touch with a quote for repair. Please allow 4-6 weeks for completion of your repair - but we promise to get it back to you as quickly as we can.
Due to the unique, bespoke nature of our hand-stamped Initial Collection, we do not offer exchange or return on these pieces.
Juvi Repair Studio
For details on where to return your piece for repair/return, please email us at firstname.lastname@example.org
For hygiene reasons, we do not offer exchanges or returns on earrings.
Please allow up to 4 weeks for repairs.
Refunds will be made within 5 working days of receipt of the returned piece. Your bank may take up to 7 working days to credit your account. Refunds will be credited to the original purchaser’s credit, debit card or Paypal account.
Shipping or return shipping charges are not refunded unless items are returned due to a craft flaw.
Please notify us of any errors or faulty items delivered within 2 days of receipt of the delivery.
International customs duties and sales taxes are not refunded for shipments outside the EU.
Any products purchased online for delivery must be returned to us in perfect condition in their original packaging and proof of purchase in order for us to process an exchange or refund.
For repairs or replating completed outside of the warranty period (100 days), cost of return postage will be incurred (€5.75)