Which payment options do you accept?
We accept all major credit cards and paypal.
When will payment be taken?
Payment will be taken immediately upon ordering your jewellery.
What is your returns policy?
We hope you love your Juvi jewellery, but if you are unhappy we will exchange it our stand alone stores in Arnotts Henry street, or House of Fraser Dundrum, within 14 days of delivery. The piece must be unworn and returned in the the original Juvi packaging. Unfortunately we cannot exchange earrings, for hygiene reasons. If you are returning a piece from outside the Dublin area please contact us for the postal address. Additional details about our returns and exchanges policy can be viewed here.
Which Countries do you ship to?
We offer worldwide delivery. See more details on our shipping and delivery service here.
How long does delivery take?
Please allow up to 5 working days, depending on where you are in the world. See our Shipping and Delivery page here for prices and delivery times.
Are the gemstones real?
Yes, none of our materials are synthetic, all our gemstones are precious or semi precious, and our pearls our freshwater pearls. We use only sterling silver, and 24kt gold plating (vermeil) to create our jewellery.
WHAT IS MY BIRTHSTONE?
Our 12 birthstones are as follows:
January - Garnet
February - Amethyst
March - Aqua Chalcedony
April - Clear Quartz
May - Green Onyx
June - Moonstone
July - Carnelian
August - Peridot
September - Lapis Lazuli
October - Pink Tourmaline
November - Citrine
December - Turquoise
What is Gold Vermeil?
Gold Vermeil refers to gold plated sterling silver. Our Gold vermeil uses 18 ct gold and the plating layer is a minimum 2 micrometres thick.
How do I care for my jewellery?
Want to keep your Juvi pieces in tip top condition for as long as possible? Read our jewellery care tips here to keep your Juvi looking it’s best for years to come.